Tag Archives: credit crunch

25 pointers on how to get a bank to take your complaint seriously – and how to keep going until they do.

I found this document last night when I was trailing through old files. I wrote this back in June 2012 and decided it might be helpful to some people so I’ve given it a slight update. It’s an extract from a book I was writing called ‘A consumer guide to dealing with banks, bailiffs and other bullies.’ Maybe I will finish it one day.

June 2012 was a very tough time for Paul and I and our family because in April we’d been visited by a senior enforcement officer of the FSA (now FCA) who insisted we should tell Lloyds Banking Group what we wanted after all we’d been through (regarding matters related to HBOS Reading). He implied the Bank would finally compensate us and he said the FSA knew we were very entitled to compensation. But it didn’t happen. We wrote to the bank and they wrote back with the V sign – as in “vattene fanculo” which is a very rude colloquial Italian phrase to say get lost. So, after 5 years battling, we had 5 minutes of hope which was very quickly dashed. That’s why I wrote the document below – to help anyone else in the same boat and to stop similar disappointment.

Times have moved on a lot since then and where as a victim of financial crime used to struggle to expose what was happening, nowadays some of the big banks expose their crimes for us! Everyday the papers have a new banking scandal in them and the regulators, the Government and the public are all aware that some banks have a serious propensity to dishonesty.

Fortunately this blatant misbehaviour has meant bank culture has had to start changing (a tiny bit) and, better still, we have some new players in the market place like Metro Bank who are gaining popularity exactly because they don’t have a business model which sets out to mistreat its customers or SMEs.

All the same, many of us still have serious and unresolved issues with our banks and everyday I hear about more cases where people are really struggling to keep going or, in some cases, keep their sanity in the face of very unethical behaviour by banks. So I hope these pointers which are entirely my own thoughts after living through 7 years of outrageous treatment from HBOS and Lloyds Banking Group, will help anyone newly acquainted with bad banking practice!

  1. What you’re up against – the 3 D’s.

    Many bank’s rely on a policy of 3 D’s – deny, delay, dilute. When you first realise you’re up against multi billion pound corporation who is going to; deny everything you say; take months to reply to you; delay any resolution for years and; dilute your case by muddying the waters with legal technicalities, you will, quite naturally, feel despondent and impotent. That is the first hurdle to get over. Be aware this is what they are likely to do. Expect it. The quicker you do, the quicker you can get on with challenging their tactics.

  2. Do your research.

    Make sure you have your facts 100% right – not only about your case but also that you know exactly what you can really expect from your bank and what their obligations really are, as opposed to what you think you can expect. For example, a banks’ primary duty is to its shareholders and not to its customers. Also, however boring it is, read and reread every document you have from the bank. Then cross reference it with their code of conduct, the BBA code of conduct and the FSA Principles. Most of the codes are voluntary (FSMA rules are not) but even so, it helps to document in writing to the senior people at the bank exactly how many of the voluntary codes their bank has broken. It sounds complicated – it’s not that bad. And if you’re in it for the long haul, things like the FSA principles and FSMA 2000 will become regular reading to you. Although having said that, almost every example of malpractice can be shot down with Principle 1 of the FSA Principles: “A Firm must conduct its business with integrity.”

  3. Make a complaint in writing to the banks internal complaints department.

    Very often a waste of time and you will almost certainly get a negative reply but, if you don’t go through this process, everyone, including the regulators will have an excuse not to look at your complaint until you have.

  1. Write politely but firmly to senior executives of the bank, the CEO and the Chairman.

    If you are sending your correspondence electronically, always ask for a read receipt and if you’re sending by post, ask for an acknowledgement of receipt as well as a rely. You might also consider sending correspondence by registered post. The fact you can confirm they definitely received your correspondence can be very helpful later as they cannot deny someone knows what the content was. Also, make the point in your letter or e-mail, over and above the fact you would like the Board or the executives to deal with your complaint, you are writing because you want to be sure your complaint or allegation is on the record at the most senior level of the bank. Finally, be sure to keep any reply in a secure place – there is little as helpful as the banks own words over a period of time. Even if most replies you get say they have already dealt with your complaint and “we do not intend to correspond further” that can still be helpful. I have a pile of such replies – which all look rather silly and lacking in integrity (FSA Principle 1) now 10 people are being prosecuted with criminal charges in the HBOS Reading case.

  2. What to expect or not expect from the regulators. FSA (FCA) and FOS

    In the case of an individual complaint, the FSA (now FCA) http://www.fca.org.uk/ will almost certainly send a reply telling you they do not deal with individual cases. Nevertheless, send a very detailed explanation of your complaint to the FCA – as it may end up as a systemic issue which they later have to deal with. When sending your complaint to the FOS http://www.financial-ombudsman.org.uk/ , be aware they are limited as to the compensation they can award (£150k) even if they do find for you. So an SME for example, which may have lost considerably more, cannot get a resolution through the FOS. All the same, it’s another box ticking exercise and I would advise you to tick them both.

  1. Document everything.

    Very important. Take notes on every conversation you have with people in the bank, the regulators, your MP and, if applicable, the police. If you have conversations with people who are giving you information or evidence relating to your case, send them your notes of the conversation and ask them to verify that you have your facts correct. Keep all your notes and correspondence safe and in order – you may need to refer to them years later and it’s not helpful to find you’ve destroyed or lost potentially critical evidence. This has been one of our best tools. People contradict themselves all the time and very often they completely forget they’ve said black is white and say it’s pink. We know what people said about HBOS Reading back in 2007/2008 because we wrote it down. Many of them don’t remember.

  1. If your complaint involves fraud or the possibility of criminal actions, try to identify other potential victims.

    Get in contact with them and pool your information. Then give your collective information to your MPs, the regulators, the police and authorities like the Treasury Select Committee. If you try and give your information individually, most of the authorities will tell you they cannot look at individual cases. It’s much harder for them to ignore you when you have evidence of many similar fact cases.

  1. Collect evidence and case law that will help you.

    If you do identify similar cases (even if they are not directly related to your case) collect case evidence and case law because, should you have to resort to the civil courts, which is a dangerous route, the bank will rely heavily on case law that’s beneficial to them and legal technicalities that may confuse you and manipulate the court. You may not be a lawyer (although you can still research case law yourself in Bailii http://www.bailii.org/) but if you can collect evidence from other victims of similar cases, it can help your case. And even if some judges (and certainly the banks barristers) will refuse to consider it on the grounds it is irrelevant to your case, it will still go on the record and in the transcript. So it’s worth saying out loud e.g “I have here 10 examples of similar practice from this bank supplied by other victims.” Almost certainly not court protocol but then neither is it court protocol to deliberately mislead a judge – and I have seen HBOS legal teams do this repeatedly.

  2. If you get to the stage where your MP is involved, copy him or her in on all your letters to the bank and the replies you get.

    Some MPs are real champions of the underdog but unfortunately, not all of them are happy to get involved with financial disputes against big banks. But if you are suffering from a genuine injustice, your MP has a duty to assist you http://www.ukpolitical.info/YouandyourMP.htm . So don’t ever let them make you feel you are a nuisance. And if they do, I suggest you copy every letter to and from your MP to third parties like the regulators or, if you feel you are being particularly badly treated, to the Prime Minister.

  1. Use the many tools available on the internet to collect additional evidence

    You can get details of companies and directorships on Companies House http://wck2.companieshouse.gov.uk//wcframe?name=accessCompanyInfo which can be very helpful but it does cost £1.00 per document and, in the case of a very big fraud, you may end up needing hundreds of documents you simply can’t afford. There are other sites that can give you the same equally valuable information, especially with regard to directorships, which, while they charge an annual fee, can work out cheaper. The best one we found back in 2011/12 was Creditsafe http://www2.creditsafeuk.com/ . But now you can get most of the information you need free from Dellam http://www.dellam.com/cgi-bin/main.pl or better still Duedil https://www.duedil.com/ You will still have to pay for company accounts etc but you will be able to see directorships, shareholders and debentures. If you’re prepared to put in the time going through the information on (e.g) Duedil, the paper trail you uncover can help show you the bigger picture.

  1. If you believe and have proof someone in the bank has committed an illegal act, report it immediately to your local police or to the fraud squad.

    In many cases the police will tell you your complaint or your allegations are a civil matter – we were told that in the HBOS Reading case where the Cambridge police would not investigate our allegations simply because the bank told them there was nothing to investigate. Stand your ground. Don’t take no for an answer. Write to the police giving a clear statement of the crime you believe has been committed and listing the evidence you have to support it. Copy your letter to your MP and the FSA. Ask for a crime number and remind the police they have sworn an oath to “… prevent all offences against people and property” http://srchtag.com/ex/vfc2nonclymg2yi.html .

  1. Dig in and adapt your living standards to suit your circumstances until you reach a resolution.

    It could take years to finally get a resolution or compensation from a bank and many banks believe their policy of ‘delay, deny, dilute’ will cause many complaints or allegations to simply disappear – which they do. People get old, get ill, cannot bear the stress, simply give up or in some cases they die. It’s an effective and immoral way for banks to minimise the cases against them. If you want to win, you need to have the right mind set and you must learn to live without things you are used to having and also learn to appreciate some things you have taken for granted. Make the most of every positive in your life however tiny. It’s the small positives which can keep you going in times of immense stress and even a bank can’t take them from you.

  1. Try and keep on top of everyday bills that could potentially cause you massive problems.

    If you find yourself running out of money because of what your bank has done (common problem) you still have to stay on top of daily issues or you will end up being the one in Court! One such example is Council tax. Make sure your local council know about your reduced circumstances and that they reduce your council tax accordingly. If you don’t, you could find bailiffs on your doorstep. Where you know you will have problems paying your creditors, try to keep them informed about what is happening. People can be amazingly accommodating, considerate and supportive, if they know you are suffering real injustice. Similarly, they can be very aggressive if they don’t know what you are going through and feel you are merely trying to take advantage of them.

    In the really unfortunate event your debts escalate to the point of bailiffs attending your property (which is so offensive to when you have to struggle so hard to get authorities to take action against financial crime) it’s really important you know your rights because some bailiffs will unfortunately misrepresent them to gain access to your home: http://www.advicenow.org.uk/advicenow-guides/consumer-and-money-problems/dealing-with-bailiffs/if-bailiffs-knock-on-your-door-html,620,FP.html Worse still, if for any reason (including the consequences of bank malpractice) your lender or land lord threatens to evict you, you must also know your rights. http://england.shelter.org.uk/get_advice/eviction

  1. Contact your local press and give them the details of your case but be wary of approaching the national press unless you can forge a positive relationship with the journalists.

    Try and get your local press to cover your story. Give them regular updates and include issues of human interest especially if, as in our case, your situation with the bank results in eviction hearings or Court proceedings. But be very wary of approaching the national press.Good investigative journalists are few and far between whereas advertising budgets supported by banks and corporate bodies are ever more desirable to an industry that is plagued by modern technology which increasingly reduces its budgets. We know to our cost that some journalists who have had chapter and verse on the HBOS Reading story have gone on to write stories that were completely incorrect as to fact and have gone out of their way to make the victims look like the fraudsters.Having said that, we have also been lucky enough to come across some exceptional journalists who have been enormously supportive and fortunately, I would say now, in 2015 we are getting to the stage where more journalists are aware you are likely to be telling the truth about bank malpractice. All the same, when considering the main stream press, its a good idea to check out who is on the Board (past and present directors or non executive directors) of newspapers.

  1. Set up a blog site and put the details of your case and your allegations on it.

    Invite people with similar situations to get in contact with you. Be very careful however, not to publish your allegations or to defame people unless you are 101% sure you are right. While you cannot be accused of defamatory behaviour if what you publish is based on irrefutable proof, banks and individuals in banks or financial institutions, may well have legal teams capable of highlighting even the most minor flaw in your argument  that is capable of challenge. So be very careful what you write. Down the road, the bank or its lawyers could take your words and make them your worst enemy.

  2. Use social media to your advantage.

    One thing banks (or even Governments) didn’t factor in after the credit crunch was the phenomenal rise of social media. Use it to your maximum advantage. Get google alerts for the bank you’re complaining about; tweet the articles; look at the people who re-tweet you or who tweet on similar subjects. Add them to your followers on twitter or Facebook. Share information with them. Social media is maybe the most useful tools you have so make the most of it.

  1. Be very tolerant of your family or people who are living in stressful circumstances because of the situation the bank has put you in.

    If ever there is a time you will need your family, it’s when you are fighting a major battle with a bank or corporation with no morals and deep pockets. Even family turmoil is to their advantage as it will stop you focusing on the real battle and cause you immense distress. It’s easy to play the blame game and for families to be at each others throats when every thing goes wrong and you are all stressed. Don’t give banks that pleasure. Close ranks – stick together and think of your family as your army and your support. Sadly, if your battle goes on for years, you may find you lose a few friends along the way because people will get sick of hearing you repeatedly talking about your case. Also, you may no longer be able to afford to do the things you used to do with your friends (restaurants, holidays etc) so you may just drift apart. Even more reason to be very tolerant of your family. They can’t walk away and they are probably living through the nightmare with you.

  2. Don’t be arrogant – leave that to your opponents.

    Anger, outrage or encouragement and support from friends or family can sometimes make you feel you can publicise every tiny breakthrough as a major victory. Don’t go there. You won’t feel so arrogant when two years down the road you’re still struggling and the bank executives are still coining in the millions. It’s tough I know, but leave the arrogance to your opponents. If possible, encourage them to be arrogant in writing or better still to tell blatant lies in writing. Keep your powder dry and your day will come. Also, regardless of how angry you are, try to be dignified and professional in your dealings with the bank (even when they’re not). Banks love it when people come across as highly emotional and slightly erratic. We know of several very good cases where victims have been their own worst enemies and especially in court rooms where judges have little tolerance for unprofessional or aggressive behaviour. It gives credence to the idea you may be unreliable.

  1. Be wary of false promises or men baring gifts.

    Don’t think, because the bank, or the bank’s lawyers, or a regulator or anyone else gives the impression they are suddenly sympathetic to your cause, that you can afford to drop your guard. Nothing is over until it’s over but banks will try to placate you, albeit temporarily, if they have other pressing situations going on which you could, if you were aware of them, make worse. They tend to blow hot and cold according to their own situations but at the end of the day, the protection of their brand and the protection of those people highest up in the chain, is their primary interest. Contrary to what their code of conduct says, some banks are not at all interested in their clients – unless those clients either owe them billions of pounds or can implicate their senior executives in shady dealings.

  2. Be very wary of taking the legal route.

    One thing banks definitely have in their favour is their ability to pay vast sums of (shareholders) money for good legal brains. You, on the other hand, because of your circumstances and unless you go into battle as a multi millionaire (in which instance a bank would almost certainly give you more millions rather than challenge your allegations against them), will possibly be a litigant in person. So going to court against a bank is like being thrown into the lion’s den. Even if you can find a law firm to represent you on a CFA basis (conditional fee agreement) you will always play second fiddle to their paying clients and you really really need to be very careful when choosing your lawyers. Yes, there are good ones out there – but legal firms are not charitable organisations. If you run out of money, many of them run out of advice or sympathy simply because they are also businesses and need to pay their staff. Your catastrophe is yours, not theirs. So don’t expect morality to come into it because in most cases – it’s just business.

    Equally worrying is the new game on the block whereby third party funders will take your case forward because they can see you have a valid case which might bring about lucrative results – but buyer beware, by the time you have paid your legal fees and your third party funders, you could find yourself in a Jaundyce and Jaundyce situation – you fight for years and get nothing. This is why banks love the playing field of the court room. Even without the disturbing proposition that justice is very often in need of Spec Savers these days and some Judges seem ill advised if not illogical, banks know that the Court room is, in general, their play ground not yours – unless it is a criminal trial, But even then you must be wary.

    Having said that, we have won most of our 22 eviction hearings as litigants in person and in some of them we were up against the Vice Chairman of a huge London law firm as well as the banks barristers. So it can be done and we still have our home but we did have the advantage of bundles of evidence we had collected about events originating at HBOS Reading. Not many judges wanted to evict us until that was resolved – although one did.

  1. If you feel yourself becoming seriously depressed, get treatment.

    Remember that depression is a common complaint for whistle blowers or anyone taking on a bank or corporate. This is a subject I’ve heard discussed at length by well known whistle blowers and victims of Corporate fraud and I know many people who have suffered terribly from depression. There is no stigma to falling into depression when a bank has ruined your life – it’s actually very normal. So if you feel yourself going down that route, get help asap (and while we still have the NHS) http://www.depressionuk.org/national_links.shtml and, if you do have treatment, make sure the bank, your MP, your local council, your creditors and any regulators you are writing to, are aware of that treatment and why you are having it.

  1. Don’t give yourself time scales.

    The fact you have conclusive evidence of negligence, misrepresentation of even fraud, means surprisingly little to some banks. Whatever happens to you will not, sadly, stop the senior exec’s, getting their mega pay and bonuses. Therefore, they have no interest or concept of what you are going through but they do know, the longer you go though it, the more likely it is you will give up. However confident you are, never tell yourself this will be over in 3 months, 6 months, a year. We did and here we are 7 years later still going through it. Just keep going. If you are in the right and if you are resilient, then one day it will be over but only when you have worn the bank down as much as they’ve worn you down – or, if you’re really lucky, the authorities will make the bank resolve matters. That can take a while and you will only disappoint yourself and your family if you try to predict that time scale.

  2. Remind yourself on a daily basis that, whatever the bank says, you can win if you don’t give up.

    Most banks don’t have moral stamina, they just have money and lawyers and they change their lawyers as often as you change your socks. They also change their management, their policies and even their CEO’s on a regular basis. Sooner or later and if you are persistent, you may even come across a CEO who has heard of damage management. You never know and neither do I but it could happen and we live in hope?

  3. Weigh up your options.

    Really taking on a bank can take years out of your life which I know to my cost. Even if you win in the end and get some or all of the compensation you want, no one can give you those years back. In the case of Paul and I, we had no choice. The bank destroyed our business and, when we exposed the corruption behind this, they also tried to take our home. We had no option but to keep fighting. Neither would we give in to supposed resolutions that were, in effect, no more than bank housekeeping and of no advantage to us or any other victim of HBOS Reading. So we have kept fighting. That was our decision and one that we and our family have paid heavily for but which we wouldn’t change. We have been defrauded – we are in the right and we will never give up until we have won; or reached a consensual agreement; or, in the event that never happens, have fully exposed every detail of HBOS Reading that we have uncovered. That’s our choice but, for anyone starting out on such a battle, I would say, if you can, mediate, mediate, mediate. You may not get everything you want but never, ever feel guilty for compromising and for not taking our path if there’s a path that gives you and your family a resolution you can live with. You’ve only got the one life and it’s not everyone’s cup of tea to spend years fighting mega wealthy and corrupt organisations.

  4. But if you are determined to win the fight be aware you really are involved in a David v Goliath battle and Goliath is a huge, mean and unprincipled giant!

    So on your darkest days, just remember, “the man who wins is the man who thinks he can.” Tell yourself that over and over everyday and you will win.

If these pointer help even one person, then it has been worth publishing them. I really hope they do!

©Nikki Turner 2015

Advertisements

Bad Saturday – Twenty people with teacups can’t stop the flames of the next credit crunch.

Not a good start to a Saturday. First the post arrived and it was one letter with a barely legible hand written envelope to Mr P Turner – well done to our postman for deciphering the address. All the same we could see immediately who it came from because of the Royal Courts of Justice stamp on it. We were surprised because we don’t have a pending case in the Courts. What we do have is an indefinitely stayed case regarding our never ending eviction hearings. It’s stayed pending the outcome of the HBOS Reading trials which were due to start in January 2015, were moved to September 2015 and, a couple of weeks ago, were moved again to 2016.

For those reading this who don’t know anything about Paul and I, we have spent years investigating and exposing a major bank scandal. It took us from mid 2007 to September 2009 to get the regulator involved and then another year to get the police involved even although we reported it in December 2007. For our troubles, HBOS and then Lloyds Banking Group tried to evict us 20 times and on their last attempt a Circuit Judge allowed it and refused us permission to appeal. So our last hearing was the second of 2 in the High Court where we were asking for and then granted permission to appeal. That was in August 2010. However, by this time the police were involved and the first arrests in the case were in September 2010. So in December 2010 the Bank asked us to agree to an indefinite suspension of any eviction hearing on the grounds both we and they were witnesses in criminal proceedings – it wouldn’t do for witnesses to be fighting each other. That’s where we are – on hold until the criminal trials are over and God only knows when that will happen – although thinking about it, God probably doesn’t know either.

Anyway, the letter, or rather the form from the Courts this morning, informed us that our case is now closed and we have 14 days to retrieve our paper work or it will be destroyed.

This could mean one of two things: First, a clerk in the court, tasked with filing, has seen the date on our case and assumed it must be over, or sorted, or in any event not going ahead because it’s dated 2010. I might make that assumption myself in the same way I would have assumed the HBOS Reading trials would have been over 4+ years after people were arrested. And if this is the case, which I hope it is, we simply have to inform the Court our case is not over and is still active.

The second and darker scenario is that this is some form of legal trickery by the Bank to get the case out of the High Court and maybe back to a friendly Circuit Judge. I can’t see why the Bank would do this or how it would be advantageous to them when they could simply carry on waiting for the criminal case to start which could be never? But, while I repeatedly say (these days and as a founder of SME Alliance) that I firmly believe there are good banks and good bankers, sadly I don’t include Lloyds Banking Group or team Horta-Osorio in that bracket. And I am always waiting for their next malicious move.

You don’t hear much about HBOS these days although there was a small flurry of news when it was reported the FCA review into HBOS (like the HBOS Reading trials) has been delayed yet again – until after the election. Well there’s a surprise. But I don’t think this is because anyone in Government or in the FCA/PRA has forgotten about HBOS – we are constantly reminding them it remains unresolved. I think it’s still a priority – or at least burying what happened at HBOS is still a priority.

Which leads me on to the second disturbing thing about this Saturday morning. Included in our e-mails this morning were a couple from our friends at WBUK (whistle blowers) who wanted to share a video on Youtube. The video is of ‘The Spaniard’ interviewing a former employee of the FSA/FCA turned whistle blower. https://www.youtube.com/watch?v=bS5c1FmVL8M

The whistle blower, who almost certainly isn’t called ‘Joanne’, says she worked in the financial sector for 15, 16 years and her last job was to help the FCA write mortgage policy so a financial crisis couldn’t happen again (so she was looking at what happened with sub prime) – I have no reason to doubt what she’s saying. She also says or confirms what a lot of us have felt for a very long time – the regulator is paid for and controlled by the banks.

This is not a revelation and I do remember a senior enforcement officer of the FSA telling Paul and I the FSA BoS Censure Report of March 2012 could have been published two years before it was but for Lloyds stopping it – which was a clear case of the tail wagging the dog.

Ridiculously maybe, even people like me who have battled long and hard with the FSA for 7+ years, still hope there is an element of good intention in the Regulator’s office and that ultimately, it will do what it says on the tin – i.e. regulate, control and, where necessary penalise the banks and bankers to stop them doing more damage to the economy and to society as a whole.

Some would say that is a very naïve view and one I have no excuse for holding but actually, it is essential we hold on to this hope because the alternative is too dark to consider. Which is why I found ‘Joanne’s’ words so depressing this morning. I am a member of WBUK and I know there is no glory to blowing the whistle. Whether you blow the whistle on the MoD, NHS or the financial sector, all you will get for your efforts is aggravation, alienation and sadly, in many cases, persecution leading to serious depression. So I think Joanne would have thought long and hard before she did this interview.

It’s quite hard to hear what she’s saying because it was a telephone interview so I’ve transcribed a couple of extracts:

“….it was all about making sure you work with the banks to protect the banks, not to protect the people. It’s definitely not independent – everything had to go back through the banks, even the wall to wall control by banks – it was absolutely astonishing. I was amazed at the amount of politics that was there and the fact that everything had to be referred back to – did it reflect well on the Government, did it reflect well on the banks – and that was the aim of everything.”

…. and in my opinion there were rules already in place that could have been used to prosecute banks and could have been used to hold somebody to account for what happened in the massive mortgage mis-selling scandals. But they weren’t because nobody had the will to. Because that’s not what we were there to do – we were there to give the impression that’s what we were doing but you weren’t actually supposed to do it.”

I would have transcribed more but it’s too depressing – maybe I will tomorrow. In short, what Joanne is saying is, all the harsh words from politicians, from the Treasury, from the regulators about how bad our banks are and what is being done to reform them, are no more than lip service put regularly in the public arena to deceive us. In reality the banks have been and are still holding all the cards and pulling all the strings. When you go to the regulator with a serious complaint, you are really sharing information with the banks and they will decide how it is dealt with. If Joanne is right in her allegations then Paul and I have furnished the Bank with 35,000 pieces of evidence about HBOS Reading. Not very clever of us.

Back to this morning’s post and Mr HO. I have no faith or trust that the HBOS Reading trials will ever go ahead – I hope I’m wrong but considering Joanne’s words, it seems unlikely the establishment would allow such a controversial story to come out. Similarly the FCA report into HBOS. If regulation is all about protecting banks and not the people, HBOS is a hot potato that at all costs must be mashed to a pulp and then smothered in a gluttonous gravy that makes it impossible to recognise let alone swallow.

While Ian Fraser’s brilliant book ‘Shredded’ (which I would advise everyone to read) exposed the horrendous goings on at RBS, there has been no major criminal case involving RBS bankers which would put Ian’s research in the spotlight and directly in full view of the Court of Public Opinion. Not so HBOS – we’re waiting for a major criminal trial to proceed and a major FCA review to be published. Additionally, there is at least one book taking a very candid look at HBOS waiting to come out and that is over and above the fact no one can doubt, after his years of blogging and articles, Ian Fraser is a font of knowledge about HBOS as well as RBS. Of course all concerned will abide by the rules of sub judice until the criminal trials are over but none of this will fit the criteria of “ did it reflect well on the Government, did it reflect well on the banks” Clearly not. So will the authorities ever allow HBOS to be fully exposed? Probably not.

And if that is the case, the only other place where much of the truth about the staggering misconduct in HBOS would come out, is in a High Court case when and if the Bank decide to re open our eviction hearings – although actually the stayed appeal is our case and we could also reopen it. Our defence in the eviction hearing is entirely based on what happened at HBOS Reading and the conduct of the management of HBOS and Lloyds after Reading was exposed.

So maybe the logic of the Bank and its high powered lawyers is to get our case out of the High Court where it could be as damaging as the criminal trials themselves? Or maybe our post this morning really was a case of a clerk having a tidy up? Who knows? Either way, Paul and I have learned a lot over the last 8 years and we will not be ignoring the Court letter.

I really, really hope that one day soon, someone, somewhere in authority, will decide enough is enough and bring about even a minor change of policy that starts reflecting the interests of the Country and its people over the interests of the Banks. I don’t think that someone will be David Cameron or George Osborne or Ed Miliband. All of this “first and foremost protect the banks” policy, started under New Labour and has progressed under the Conservatives. Sure, there are some really good cross party MPs or even Conservative or Labour MPs – but one swallow doesn’t make a summer and even a really good MP – my friend Clive May’s MP, David Hanson, is a very good example as is Brian Little’s MP, Jim Shannon – can’t change policy on his own.

Maybe Mark Carney who has said “no one is above the law”is the man for the job? And someone told me a while back that John Griffith-Jones is actually one of the good guys and I should talk to him – I would certainly like to and I would like to ask him for his comments on what Joanne has said. I would be so happy to see concrete evidence that actually the FCA considers “consumer protection” and “the reduction of financial crime” of equal importance to “market confidence.” But Joanne’s words make that hard to believe. Especially her comment when she was asked – if Wembley Stadium going up in flames equalled the credit crunch, how many fire engines would she say the FSA used to put the fire out? Her answer was:

….“there was probably a line of twenty people with teacups.”

That is very scary and we should all be aware the only outcome of this situation continuing is the next fire won’t be contained to a stadium.

Many thanks to both the Spaniard at White Rabbit Education and ‘Joanne’, for bringing this insight (or is it incite?) to our attention.

If you don’t identify the crimes or the criminals, you don’t have to support the victims.

There was an interesting article in the Guardian today on the subject of Lady Newlove’s report into the lack of support for victims of crime. http://www.theguardian.com/uk-news/2015/jan/27/victims-crime-let-down-criminal-justice-newlove I agree with her entirely – there is very little support. Equally interesting was the comments below the article.

For example, someone posted we are all more likely to be victims of financial crime than being mugged in the street. I would agree because PPI, IRHP, LIBOR rigging, asset theft (GRG) and various other fraudulent schemes, all have their victims – not that I am in anyway decrying the horrific consequences of violent crime.

However, there is a huge problem when it comes to financial crime. First and foremost, it is rarely classified as crime. It has various bogus titles and the most common is mis-selling. Also, financial crime is a political animal and as such, it seems to feel it is reasonable it should fall outside of the boundaries of common law. It shouldn’t do but it does. This is probably because any major case exposing the horrendous corruption in our financial system would have far reaching political and economic consequences. Not only would it risk serious ‘Brand protection’ to financial institutions, it would also damage UKPLC. Therefore even if you report serious and fully substantiated financial fraud to the police, you are unlikely to get an investigation – so you are unlikely to get a result.

Anyone challenging this view should consider why, when Banks are found guilty of money laundering for drug cartels, or of rigging LIBOR (which affects everyone), or of selling fraudulent products to consumers and SMEs, the answer is invariably a huge fine paid by the Bank shareholders? But no one goes to jail.

Occasionally and if you are incredibly persistent, the police will open an investigation into specific crimes by bankers or their associates in the financial system and, I can say from experience, that despite the initial euphoria victims may feel when this happens, what follows is a long drawn out process which gives little or no consideration to victims or to the consequences of those crimes. And while I adhere to the theory of “every man is innocent until proven guilty,” a justice system which takes years and years to bring cases to trial means that some victims, suffering badly from the effects of a crime, will have their lives on hold for an indefinite period. Some die before they ever see justice and that is a fact. “Justice delayed is justice denied.”(See below)

Take for example the case (which I won’t name for reasons of sub judice) where some 80 SMEs were first defrauded and then destroyed by employees and associates of a High Street bank. This was first exposed by the victims in 2007 but the police refused to investigate because the bank concerned assured them there was nothing to investigate. However, in 2010 and under the radar, a different police force did start an investigation. By the end of 2010 several people had been arrested but no one was charged until 2013. The trials for those people charged with assorted serious crimes were due to start in January this year but have now been put back to September and will finish in 2016 – if they happen at all. 2007 to 2016 is a long time to wait for justice. Three people have died while waiting.

The victims have lost their businesses, therefore their livelihoods and in many cases their family homes. They are all due compensation – but that won’t happen until after the trials as the management of the bank concerned are adamant no crime was committed (even although the Bank was the biggest loser of all) and the police have spent a fortune of public money on a witch hunt.

In the meantime there is little communication between the police and the victims except for the odd brief e-mail. The victims are dissuaded and even threatened not to attend any case management hearings – so they don’t know how the case is progressing (or not in this case) and if ‘victim support’ are aware of this crime, they haven’t acknowledged it. I know most of the victims – I don’t know any who have had any support.

The defendants on the other hand, are kept fully briefed by their legal teams (some of whom are paid for by legal aid), they continue to work or trade their businesses (which haven’t been destroyed) and some have requested and been given their passports back as and when they want to go on holiday abroad. Fair enough, they have not been found guilty as yet.

My point – most people in this Country are asking (quite reasonably) why bankers, who have already been found guilty of various crimes for which their shareholders have been penalised, have not been charged or gone to jail? I would say it is because the majority of the really serious crimes had to have happened with at least the knowledge and possibly the authorisation of those at the top of the Banks – not to mention key figures in associated ‘professional’ firms. But if Governments (via the justice system) start admitting our banks have been and are being run by criminals, it would destabilise our much loved financial system. So, even where a case does slip through the radar and bankers are charged with crimes, the main consideration seems to be how the authorities can limit contagion and, if possible, stop these trials actually going to Court. A valiant attempt was made to stop Operation Cotton and therefore other big financial fraud and VHCC (very high cost cases) from proceeding, via the legal aid débâcle. Fortunately it wasn’t successful.

And the victims? Well, better a few victims fall by the wayside than we tarnish the City of London. But actually it’s not a ‘few victims’ because we are all victims of financial crime and we are all paying the price (national austerity) while the charade goes on. And what a charade it is – after all that has happened and after banks brought world economies to their knees, top bankers demand and still get millions of pounds a year. And once a year they head off to Davos with the great and the good, to decide our economic future for the following 12 months. It’s not just illogical and unethical – it’s bonkers.

Great to see Lady Newlove has written a report and identified the lack of support for victims but, in the case of financial crime, which has reached epidemic proportions in the UK, the biggest hurdle to our justice system is a refusal to identify the criminals. Cost effective and sneaky but not democratic.

  • On the subject of “justice delayed is justice denied” and while I was looking for the origins of that quote, I randomly came across an extraordinary dark example of how this statement is sometimes abused by the very authorities we rely on for justice. The case is nothing to do with financial crime and the victim in the case is the accused. And this highlights yet again how important it is to democracy that justice is seen to be done and in a timely manner. I would say in too many cases, it isn’t. http://www.innocent.org.uk/cases/Karl%20Watson%20-%20Woffinden%20art.pdf

First the Banks – are EU Regs, MOSS VAT & HMRC also trying to kill off UK SMEs?

This is an unscheduled blog because this afternoon I read an article in the Telegraph about a proposed VAT reform which will literally kill off tens of thousands of SMEs. Here’s a link to the article: http://www.telegraph.co.uk/technology/internet/11295953/How-the-EU-is-throttling-online-business-with-idiotic-VAT-reform.html In short, what it says is every SME will have to pay VAT on every digital transaction to EU Countries as of January next year and this will expand to physical transactions in 2016. Therefore, even an aspiring author or musician or photographer selling their ebooks, digital images or mp3s – and maybe with a turnover of £5-£10,000 per annum will have to register for VAT, charge it to their EU customers and submit a mountain of paperwork to HMRC. They will also have to register for UK VAT even although they are exempt and under the threshold.

This begs the question of why we are part of the EU when the adverse consequences seem to outweigh the benefits? And what benefits? Surely one of the biggest benefits was we are free to trade with all our EU partners? Here’s a blog from Andrus Ansip at the EU Commission: https://ec.europa.eu/commission/2014-2019/ansip/blog/euvat_en

The first thing I noticed in the blog was this comment “The change in VAT rules was decided democratically, and after years of discussion, by EU Member States in 2008.” Democratically by who? Given it will affect SMEs so dramatically, I wonder how many SMEs were asked how they felt about it? And assuming it was a democratic process in EU terms, i.e the MEPs sat down over a nice lunch and agreed on this, how democratic were individual Governments and specifically ours, in asking if SMEs agreed? Personally I had no idea this was due to happen – maybe I just missed it? Admittedly I was very tied up exposing bank fraud in 2008 (another crippling tool to destroy SMEs) so I may have over looked it because I couldn’t trade my SME back then (or now). And, trailing through Goggle today, I have found plenty of news about this – although no front page news, so I have been asleep at the wheel but that doesn’t excuse the lunacy of it.

Why have the EU done this? Well according to Andrus, “ As I understand it, one of the aims was to establish a level-playing field for smaller companies. No more picking of low VAT countries by larger companies to gain a competitive advantage over SMEs.” Riggghht! This is to stop companies like Amazon exploiting tax loop holes by basing their digital content sales in Luxembourg. Fair enough, Amazon et.al will now have to pay millions in extra VAT payments. But does anyone really think they will absorb this cost? No. They will simply pass the cost on to the consumer. Not just the cost of the VAT but also the huge accountancy costs involved.

Andrus goes on to say “Now, some small and micro companies are worried about what the VAT changes coming on January 1 mean for them.” You bet they are. “Given that this change was adopted six years ago, Member States should have helped businesses to prepare.” Even if they had – what would that change?

Consider this: Joe Bloggs writes a book, turns it into an e-book and promotes and sells it via his own website. The e-book costs the buyer £2.00 + VAT for EU buyers. He sells 50 books in the UK – that’s OK he doesn’t have to charge VAT although he still has to be registered for VAT if he wants to sell in the EU. He sells 10 books in France, 15 in Germany, 5 in Italy and and 20 in Spain because his Aunty Mavis who lives in Benidorm persuades her friends to buy it. So that’s 100 books and 4 different VAT rates. There is apparently a “one stop shop” which will help with these varying VAT rates but I’m not sure how this works or, if I was Joe (and to an extent I am) whether I would want to take that route or just not sell to EU Countries.

Joe will have to do quarterly UK VAT returns even if he doesn’t charge VAT in the UK (he can just fill in 0 in all the boxes – so that’s not a waste of any one’s time!) and do separate VAT returns for his EU sales (no idea what happens with the rest of the world – is that still zero rated?). But because he does charge VAT for the EU he can deduct any expense relating to his EU sales from his overall VAT. And all this will be broken down and documented in the records of sales Joe must keep for years.

Now Joe, who is an excellent writer but not much of an accountant, could possibly struggle with the various rules and regulations he has to comply with – starting with, does he have to register at all or is what he does exempt? For example, these new rules don’t apply to: “supplies of goods, where the ordering and processing are electronic.”

But they do apply to: “images or text, such as photos, screensavers, e-books and other digitised documents e.g. pdf files, music, films and games…..”

I find that a bit confusing because ordering or processing an e-book is all done electronically isn’t it? So I looked at the section of the HMRC document entitled, “What is meant by electronically supplied?” and it explains: “This covers e-services which are automatically delivered over the internet, or an electronic network, where there is minimal or no human intervention. In practice, this means: Where the sale of the digital content is entirely automatic – for eg a customer clicks the ‘buy now’ button on a website and the: content downloads onto their device – customer receives an automated e-mail containing the content.”

So what part of a customer clicking “Buy Now” on your website and then receiving your e-book to download, isn’t covered in the above? Equally confusing is the section entitled “Examples of Electronic Supplies and Whether They Are Digital Services.” According to the chart, if Joe e-mails a pdf (his book) to someone, that is an E Service but it’s not covered by the new rules. However, if his pdf document is automatically e-mailed by the sellers (his) system or automatically downloaded from his site, then it is an E-Service and he does have to pay EU VAT to sell it in Europe. Hang on – didn’t it also say the new rules don’t apply to “supplies of goods, where the ordering and processing are electronic” or where the customer clicks the “buy now” and automatically downloads?

I won’t go through the rest of the document because I’m confused enough but here it is: https://www.gov.uk/government/publications/revenue-and-customs-brief-46-2014-vat-rule-change-and-the-vat-mini-one-stop-shop-additional-guidance/revenue-and-customs-brief-46-2014-vat-rule-change-and-the-vat-mini-one-stop-shop-additional-guidance

I have a horrible feeling this EU VAT reform will be an absolute disaster for SMEs and it will either cause a lot to just stop trading or, it will cause them to stop bothering to be independent. What will be the point of Joe doing all this hard work (over and above writing his books) when the easiest option will be to sell it on Amazon in the first place and let them do the accountancy exercise? Yes Joe will get less money so Amazon can have a cut and his book will cost more because Amazon will pass on the EU VAT costs to the customers – but at least Joe won’t have a nervous breakdown doing a mountain of paperwork (which will no doubt result in massive fines if he gets it wrong) in order to sell 50 e-books to Europe. And there are 1000’s of Joe Bloggs in this Country who will do the same. I would even advise them to do so. So Amazon et.al could come out of this quite nicely.

Don’t get me wrong, I have two books on Amazon Kindle and it’s a very convenient site for writers. And ironically, I’ve had an e-mail this evening explaining the new charges anyone in Europe will have to pay for my books. But I am very aware small publishers will really struggle with this new system – the same as I would as a music publisher – which I was and would be but for HBOS.

End result? Whereas the internet gave millions of people and SMEs the opportunity to promote and sell their individual downloads all over the world – MOSS VAT + HMRC will now take that ability away. We will end up with half a dozen global platforms to sell digital or physical products across the Europe – and no doubt the world will follow. Sure they will have lots of subsidiaries but ultimately there will be a few Corporates running sales across the internet or to Europe.

The obvious solution was (and you don’t need to be a rocket scientist to work this out) – those digital traders or physical traders in the UK who sell in excess of the UK VAT exemption figure, should charge and, if applicable, pay VAT to the EU in the same way they do in the UK but at a flat rate agreed by the EU community to avoid unnecessary bureaucracy.

I would say to Mr Ansip, Mr Osborne and Mr Darling (who must have agreed this in the first place) that while MOSS VAT may bring in some cash from the big players avoiding tax, it will do them little harm and they’ll simply put prices up. But your new rules will be a disaster for SMEs, for the economy and for the morale of the Country.

For example, I know a young photographer who sells her images digitally and who has already considered the sad fact she will have to put a sign on her site saying – “Apologies, no sales to EU Countries.”

One might almost think our Government’s (present and past) are quite keen to see SMEs throw in the towel. First the banks and now this. What next?

And one last thought, why does Andrus Ansip say “As I understand it….” Surely this is an EU directive drafted in Brussels or Strasbourg wasn’t it? So he should know. Unless it was drafted elsewhere.

p.s If any accountant reading this can clarify what MOSS VAT really means to SMEs, please do post a reply or e-mail smealliance2014@gmail.com . I sincerely hope I have got this all wrong.

Christmas 2014 round up of financial crimes with no one going to jail.

My husband made a very valid point a few days ago and I have been thinking about it every day since. He pointed out that when we (Paul and I) started looking at misconduct in the financial industry and specifically HBOS, we couldn’t get anyone to take our allegations seriously because no one believed us. That was in 2007 and it took until late 2009 to actually get the FSA involved and 2010 before the police got involved – even although we made allegations to the police in November 2007. We’re not a lot further forward now in December 2014 because the criminal trials for that alleged crime won’t start until September 2015 – and even then, I’m not holding my breath.

It was disappointing no one believed us in 2007 but not surprising because the idea banks, or rather bankers, might be crooks, was out of the question back then. Bankers were seen as respectable professionals and your bank manager was so trustworthy, he or she could even sign your passport. The same doesn’t apply now and no one bats an eyelid at the concept of crooked bankers – in fact bad conduct is what we expect from them, to the point even the good guys (yes I do acknowledge there are still many good bankers our there) are tarred with the same brush.

Paul’s point was simple: It was tough back in 2007 because no one believed us, so nothing was done. Now, everyone knows the financial sector is rife with fraud and corruption and still nothing has been done! Not just in the case we reported – right across the board and in thousands of cases. Even more alarming is the fact that, in many instances I know of, where people have tried to report financial crime, the police will not investigate it! In all probability this is because they don’t have the budgets to investigate such a glut of criminality in austerity Britain – but that is of no help to the victims who are frequently told – “it’s a civil matter.” No it’s not – crime is never a ‘civil matter’ and even victims of PPI have a right to report it as a crime, get a crime number and, if applicable, also have it investigated. Of course that might damage crime statistics.

But no. Most financial crime is just swept under the carpet as “mis-selling” or “restructuring” and resolved by bank shareholders’ paying huge fines to the FCA. Think about that for a moment – we all believe bankers have committed criminal acts but nothing has happened. It just beggars belief and is really as scary as hell because, what it actually means is, we can no longer rely on the Law and really do have a two tier criminal justice system. There isn’t another, plausible explanation.

This terrifying thought was brought home again when I read the latest excellent Matt Taibbi article in Rolling Stone magazine: http://www.rollingstone.com/politics/news/the-police-in-america-are-becoming-illegitimate-20141205 where he is talking about the disparities in the US legal system and it reminded me that I still haven’t had a reply to my letter to Mr Cameron of December 2012 when I asked for some clarification about the apparent immunity bankers have from prosecution. In that letter, which I wrote after reading some worrying comments from Andrew Bailey (now head of the PRA), I said:

Mr Cameron, unless I am completely mistaken, Mr Bailey seems to be telling us that banks, and therefore bankers, are now officially considered to be above the law in this country and that, in the interests of confidence in the banking industry (which is already at rock bottom among the British public, and therefore can hardly sink any lower), they cannot be prosecuted.

I am writing to ask you, as Prime Minister, for some clarification.

Does your government endorse the notion that banks and bankers should be given a licence to commit criminal acts without any fear of prosecution? Is this now official government policy? Are the British public now being asked to accept that, despite incontrovertible evidence of multiple criminal acts by banks, including money-laundering, drug-money-laundering, Libor rigging, multiple frauds and assorted Ponzi schemes, bankers are considered to be immune from prosecution? And if so, can I ask on what grounds your government, or indeed the government of any democratic country, can justify such a policy?” Full letter here: http://www.ianfraser.org/dear-mr-cameron-if-bankers-are-above-the-law-we-need-an-urgent-explanation/

I didn’t write the letter to be confrontational – although I must admit I am incredibly disappointed the PM’s strong words in the run up to the last election about what should happen to criminal bankers, turned out to be hot air and no more. This is what he said to Jeff Randall in January 2009:

“I think that we need to look at the behaviour of banks and bankers and, where people have behaved inappropriately, that needs to be identified and if anyone has behaved criminally, in my view, there is a role for the criminal law and I don’t understand why is this country the regulatory authorities seem to be doing so little to investigate it, whereas in America they’re doing quite a lot.”

I wrote the letter because I genuinely wanted some reassurance from the Prime Minister that bankers are not above the law; we don’t have a two tier legal system and; something would be done to redress this inequitable situation.

So what has happened to clarify or allay my concerns since December 2012? Well a few things have happened but not what I was expecting. For example:

  1. I’ve never had a reply.

  2. Several banks have been found guilty of money laundering and even money laundering for drug cartels. And the only penalty has been a huge tax on the bank’s shareholders who have paid massive fines for the conduct of bankers. But no one has gone to jail.

*given that banks (buildings or legal entities) don’t have any physical ability to pick up the phone and negotiate with drug cartels – such deals had to be done by bankers. So why have no bankers been held responsible?

  1. Many banks have been found guilty of making billions of pounds with the PPI scam. They’ve had to pay the money back in many cases but, I assure you, not all cases. So again, the shareholders have lost a fortune. But no one has gone to jail.

* I often wonder who invented PPI? Did senior bankers sit down and plan how best to get thousands of their customers to take out insurance policies which cost them a fortune but could never be used? Or did someone in a bank find a recipe for creating and implementing PPI in a fortune cookie?

  1. As a founder member of SME Alliance, I talk every day to people whose businesses have been totally destroyed with various, ridiculously (and I would suggest deliberately) complicated financial products under the collective name of swaps. I’m not a victim of a swap and I know little about them (I’m learning fast) but even their titles smack of more contempt for businesses e.g. vanilla swaps. Can you have chocolate or strawberry? Probably. The FCA have said many of these products should never have been sold to ‘unsophisticated’ clients and in some cases banks have had to give the money back. However, the years it has taken for this to happen and the devastation these products have caused, apparently do not necessitate banks having to pay out billions in compensation. The redress scheme the FCA has come up with has conveniently been limited to peanuts – and no one has gone to jail.

* A journalist was telling me the other day of a case where someone challenged the FCA decision multiple times and was eventually awarded £500k – but of course the bank interest and charges on his account over the time it took to challenge the bank’s conduct meant the victim got nothing and the bank paid themselves £500k. You couldn’t make it up.

  1. The now infamous business recovery units like RBS/GRG have been merrily acquiring, appropriating, stealing their clients’ assets left right and centre and sadly RBS have not been working in isolation. It has caused outrage – it’s been all over the news, MPs have held debates on the subject, Committees have interviewed senior bankers and regulators and even the ever cautious BBC have suggested some bankers are crooks. http://www.bbc.co.uk/programmes/b04t6jy1 But no one has gone to jail.

* As a victim of HBOS Reading (similar model) I have so much to say on this – but am having to keep quiet for now but not forever.

  1. And while the likes of GRG and HBOS Reading have caused many businesses to fail, a separate scandal has specifically targeted farms across the Country for over 20 years. Repeated allegations have been made against a man called Des Phillips and various of the 59 companies he has been or is a director of including UK Farm Finance, UKCC and UK Acorn Finance. And some of our major banks have been heavily implicated in these allegations as have other ‘professionals’. It’s a sickening story which has resulted in many family farms being repossessed and, sadly, farmers committing suicide. You can hear about it here: http://www.bbc.co.uk/programmes/b040hzz5 or read about here: http://www.publications.parliament.uk/pa/cm201415/cmhansrd/cm141111/halltext/141111h0001.htm No one has been prosecuted so no one has gone to jail.

  2. Bankers or traders have been found guilty of rigging LIBOR. Again, massive fines have been levied – another penalty on shareholders. However, in this instance it looks possible some bankers will go to jail and one banker has even pleaded guilty. But let’s not get too excited that justice might be done. Read this: http://www.theguardian.com/business/2014/oct/07/banker-pleads-guilty-libor-rigging-rate-fixing

As you can see the banker concerned could get up to 10 years in jail but we don’t know who he is or what bank he worked for and reporting on this case is heavily restricted. Presumably, after the other three people charged have had their trials, we might know more. But I wouldn’t bet money on it – especially if the banker in question worked for one of the State subsidised banks. But it’s a start.

I could make the list much longer but, to date and looking at the 6 instances above, money laundering, PPI, Swaps, asset theft including farms and LIBOR rigging, it’s certain 1 person in the UK will go to jail and 4 people might. And when you look at the trail of poverty, misery, desperation and devastation these crimes have caused, it is unbelievably disappointing – not to mention scandalous, that our regulators, justice system and worse still, our Government, have let this happen. In fact it is morally and ethically reprehensible.

Of course individual bankers do go to jail quite regularly – they’re usually quite low down in the pecking order and their offences (with a few noticeable exceptions) just about make it into their local newspapers. But the top dogs – the ones who make policy – the ones who instigate and oversee the kind of conduct which allowed all of the above to happen, seem to remain above the law. Which begs the question – why do we have laws?

Meanwhile, the Government have issued the following figures regarding crimes to businesses:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284818/crime-against-businesses-headlines-2013-pdf.pdf

I haven’t read it in any great detail but I’m pretty sure it doesn’t mention the wholesale destruction of SMEs by banks. I sometimes think we should move the Houses of Parliament to Canary Wharf and have done with it before La La Land spreads across the whole of London.

Here in the real world we are in the run up to what will be another very austere festive season for many people in Britain – and I’m not just talking about people or SMEs who have been defrauded by banks. I’m talking about those families who’ve lost jobs and/or benefits and most of all, those people relying on food banks or who have lost their homes and now live on the street. A lot of people would say – me included – our major banks and therefore our most senior bankers, were very instrumental in causing our national austerity. And, post the so called Credit Crunch, those same banks (especially the part State owned ones) have done little to help the economy and much to damage it further. Unbelievably, the people at the top of those banks continue to be heavily rewarded.

For example, yesterday (13th December) I was reading an article about the top paid European Bank CEO’s. http://www.cityam.com/1415705309/which-ceos-european-bank-have-biggest-pay-checks-two-uk-banks-take-second-and-third-place

Hmmm – £7.4M. Even when you deduct 50% tax, that still leaves approximately £71k a week. I think you could have one hell of a Christmas with that remuneration package!

Mind you, every silver lining has its own cloud and I suddenly thought – I bet it’s really tough finding the perfect Christmas gift for these top bankers because, what do you buy for the man or woman who has everything? So maybe La La Land has its own problems at Christmas.

Shame you can’t gift wrap integrity – if we could give some of them that, the whole Country might feel more festive. Still, there’s always the good old standby gift – Monopoly. After all, banks have bought, sold, packaged and mortgaged every property on the board many, many times over – but, to date, they have been very adept at steering clear of the “Go to Jail” square. But then I’m guessing Al Capone thought he would never lose ‘games’ either.

Did the Bank Wreck My Business? Yes – so what happens now?

Did the Bank Wreck My Business? Yes – so what happens now?

I’m pretty sure the ratings for the excellent Panorama programme, ‘Did The Bank Wreck My Business’, were very high last Monday. Certainly most people I know watched it – but then many of them have direct experience of banking abuse at the hands of RBS or Lloyds – so they would. In fact most of them were interviewed by Andy Verity and Jon Coffey although their stories weren’t used in the programme. Some would say (and I would agree) there are many more horrific stories out there that the production team could have used – but it’s not a competition. Every business annihilated by bank misconduct (known to many as fraud), is a tragedy. And, given the Beeb’s generally conservative, establishment stance, I think it’s nothing short of a miracle this programme was as frank and exposing as it was.

As always, when programmes like this are on, I took some notes. I do it mostly to collect quotes for my book (nothing quite like “from the horses mouth”quotes to make points) but I also do it because I’m so staggered at what some people in the banking world say, it has to be captured in black and white for posterity. One day future generations will surely look back and ask “how the hell (being polite there) did a democratic country let that happen?”

I know the transcript of the programme will be available soon (or I hope it will) but here’s some of my favourite quotes from last night:

Jon Pain (RBS) “The whole purpose of GRG is to help customers return to financial health…..”

Vince Cable (BIS) “Well of course I’m very alarmed because good companies appear to have been put at risk or in some cases destroyed by banks behaviour…..”

Stephen Pegge (Lloyds) “our goal is to support businesses (you know) small and medium sized businesses are really important to us….”

Jon Pain (RBS) “(But) I would in no shape or form condone any inappropriate behaviour by anybody acting on behalf of RBS – that’s not part of our agenda in supporting customers.”

Christ Sullivan (RBS) to Andrew Tyrie re GRG “It is absolutely not a profit centre!”

Ross Finch (Lloyds victims) re his meeting with an exec of Cerberus who Lloyds sold his loan to “When I expressed disbelief about their behaviour, um, he said, “what you’ve got to understand is I am a prick” – which I couldn’t believe he would say such a thing!”

I’ve just pulled out those quotes because they are either so absurd or so shocking– and they’ve been broadcast on the BBC, the bastion of British correctness. If even the Beeb is exposing RBS and Lloyds as a bunch of crooks, what can we say? Nine years on from the so called Credit Crunch and where are we? I would say, if anything, we’re walking backwards. As one of the founder members of SME Alliance and a member of Whistleblowers UK ( Paul and I blew the whistle on HBOS Reading – the HBOS equivalent of GRG), I hear horror stories about banks v SMEs every single day. But the exposure of banking atrocities is no longer limited to what banks like to portray as ‘the niche market of poorly performing SMEs’. Everyone knows how bad some of our banks are and Andy Verity’s programme should be one of the final nails in the coffin of bad banking.

But will it be? Big question:

Vince Cable, Andrew Tyrie, the Treasury Select Committee, the FCA, the PRA, Mark Carney, David Cameron, Ed Miliband, Nick Clegg – did you watch “Did The Bank Wreck My Business’? And if you did – what are you going to do about it? They certainly didn’t wreck your businesses so I understand that maybe you don’t understand the consequences of what banks do. However, I do and so do thousands of SME owners, employee’s, shareholders and creditors. We live with the consequences.

I also know Andy Verity and Jon Coffey have done extensive research to make this programme and could have used any number of totally outrageous cases because they interviewed loads of SME owners (or ex SME owners) – and I know some of those stories may have been a step too far for the Beeb. In my own case sub judice was a big problem. But I know they made the programme in the spirit of stopping banks abusing SMEs. So has it worked? Has it helped? Will anything change?

Well the Panorama team have done their bit. David, Ed, Nick, Andrew, Mark – over to you. You are the people who can make the banks behave – or at least you should be. If the reality is you’re not – then wow, we have a serious problem in our democracy.

Best quote of the programme, without doubt, has to be Austin Mitchell MP, talking in Parliament about the Keith Ross case and saying it how it really is:

“What I want to do today is tell the story of the theft of a profitable Yorkshire company and I don’t mean the criminal Mafia we often speak of I mean Britain’s dark suited Mafia which in this case is represented by Lloyd Bank and Price Waterhouse Cooper both acting in collusion….”

Here’s the link from Hansard to Keith Elliot’s case: http://www.theyworkforyou.com/whall/?id=2013-11-12a.212.0

Of course, living in Italy for nearly 20 years, Austin’s comments would strike a chord with me. Well said Austin – there’s not many MP’s who would draw Parliament’s attention to the similarities between the banks and the Mafia but I would just put you straight on one thing – our dark suited Mafiosi are, in many cases, criminal.

I’m posting this on my own blog site because this is my own view – but I believe many people in SME Alliance will appreciate this view and I have to give us a plug because the conduct exposed in the programme is one of the reasons SME Alliance was formed.

#SME Alliance – giving SMEs a voice. #nooneisabovethelaw

Save the Bankers v Save the Pandas – now there’s a choice!

This Sunday has not started well. Beautiful crisp morning but pretty damn cold – the beginning of the ice box scenario for many households who can’t afford heating. Nevertheless, Paul and I were up early and ready to go out to our local car boot which has, over the last few years, become like a weekly social event – regular stall holders with irregular wares and prices ranging from 20p to a couple of pounds, regular visitors chatting away with each other, lots of dogs (and their proud owners) and so multi cultural. I often think the car boot sale we go to, which is held in a farmers field in Cambridgeshire, is one of the best and most amicable examples of multi-cultural Britain.

Unfortunately today’s visit did not go to plan as our elderly car decided it does not want to live through another winter – and refused to start. Hey ho, won’t be the first time a car has died on us over the last few years, so I decided to take another pleasant option – read the papers on line, tweet a bit and listen to the Archers.

It was all going really well until I read an article on the Conservative home site called ‘Save the Bankers’ penned by an A level student. Now don’t get me wrong, everyone is entitled to their view and it’s always good to see young people voicing their opinions. The author even made some good points – especially the point that ‘save the bankers’ is unlikely to be as popular a campaign as ‘save the pandas.’ Yep, I’d say it’s a non starter. And he, Joe, also made the valid point that thousands of people are employed in banks – the figure of 3.8% of the population was muted although I haven’t checked that figure. Obviously it’s a big sector – obviously it employs many ordinary decent people – and even makes many of them redundant and, (I don’t know if Joe knows this) sometimes by the most ungracious of methods, like please all attend a meeting in the car park – you’re fired and don’t go back into the building.

However, the overall tone of the article was to praise the contribution banks and bankers make to society; to criticise those who insist banks are the root of all evil and; to have a pop at the Labour party for their manifesto in relation to bankers’ bonuses. With the arrogance of youth, the author insists we must rise above the ridiculous myth that banks or the City are responsible for society’s ills and we must instead take collective responsibility for economic failures.

Fair enough – not many 18 year old’s will have lost their business because of asset stripping or swaps. They probably won’t have been affected by LIBOR or even PPI at that age. They won’t know how the insolvency laws have been abused and manipulated over the years so that solvent companies are pushed into administration by banks who then acquire those assets for peanuts. So they won’t know how many SMEs have been destroyed by deliberate and immoral policy implemented to benefit an elite minority at a huge cost to the majority. And if you don’t research that side of the coin – you won’t know and you won’t include any of it in your article.

But my problem is not about the content of the article – in a world where social media means everyone can share their views across the internet, why shouldn’t Joe share his? And if he had done so on his own blog, I wouldn’t have batted an eyelid (I probably wouldn’t have even seen it). What I found worrying was that the Conservative party gave this blog/article a huge platform on their home site and in doing so, they’ve used an A level student to promote the bizarre propaganda that banks are fundamentally good, we should recognise their contribution to society, embrace the ambitious nature of bankers and allow them to thrive without the constraints of “iniquitous” legislation being imposed by regulators. Bonkers!!!

There are no doubt many good bankers out there Joe. Every sector has good people – personally I always had a bit of a soft spot for Tony Soprano. Some of my good friends come from the financial sector – although most of those particular friends are now better known as ‘whistleblowers.’ Sadly, there can’t be many good main stream banks in the UK – because unlike other European countries, we only have a handful of banks and even if 50% of them were good – that could still only be a few rather than many. In my experience and after 7 years of research, I would say the majority of the big banks have repeatedly demonstrated utter contempt for society and its laws – spurred on by successive Governments.

I have no idea who to vote for next year – almost certainly it will be the party which demonstrates any inclination to support the 4.9M SMEs in the UK who employ 25M people – if such a party exists. Who knows, that could even turn out to be the Conservative party. Like many SME owners, I would just like to see a Government that redresses the balance of the many and varied issues that have caused SMEs to bat on a totally uneven playing field – and banking is only one of the those issues. All the same, while I respect everyone’s views, I feel slightly apprehensive about any political party that gets teenagers to preach on the subject of how good our financial sector is. Poor etiquette Dave. Unless of course you are also going to let someone else have the same platform to put the other side of the argument? I can think of quite a few volunteers.